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Help - Buy More VIQ Credits

On the right hand side of the VIQ Dashboard page, a link is provided to buy more VIQ credits. Before purchasing, it is suggested that you check your organisation’s settings and contact details are correct for invoice accuracy. On the right hand side, under ‘Past VIQ Activity’, a list of credit history is provided to help you decide what type of VIQs and how many to buy.

You can only buy new credits of your default VIQ type (i.e. gold or original). You can change your default VIQ type via the ‘Organisation Settings’ page. Please note, it is suggested to use all of your credits before changing default VIQ type, as credits are not converted or transferred between types.

There are two ways you can pay for new VIQ credits. It is strongly recommended to buy new VIQ credits by Credit Card, as new credits are then issued immediately.

If you prefer to pay via EFT (bank wire) or cheque, your new credits will be issued once payment has been received by
With EFT or Cheque, there may be a delay of at least a few days before your credits are issued. Please ensure you send a remittance advice (contact details on invoice) to inform to watch out for the payment.

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